Risk Management Platform Ideas

Ask the Expert : Email Notification : Ask The Expert Approval

The email that is sent out when an HG approves Succeed to respond to a client is missing information included in other notification emails and the Respond link functions differently.

Missing info:

  • Company
  • Email / Phone
  • Subject
  • Category
  • Issue

Suggest to use the same format as the other notification emails with the added Date Asked field

In the pre-approval email sent to Succeed, or the initial email sent to HGA, users can click a link to directly respond to the question, but the post-approval email to Succeed links to the Foyer. That link will require a user to log in again even if they have a currently active session.

Why is this different from the other emails? Suggest to use the AskPublic page the same as the other emails, or change the link to point to /Admin/AskTheExpertAdmin.aspx directly so that a user's active session can be utilized

  • Guest
  • Nov 30 2016
  • Shipped
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