Risk Management Platform Ideas

Please see below. Eagle Beverage with OneGroup is receiving issues with email delay. Emails are sent out Monday-Friday, but are being received a day later than scheduled. So instead of Friday task reminder emails, they get sent Saturday. Jake with OneGroup would like this to be looked into.

I have a client Eagle Beverage that i set up last week for a training. M-F are the days they are suppose to receive emails. I attached an email that was received on Saturday. They are not supposed to send emails on Saturday. They did not receive emails on Monday. Is there another day delay in the emails? It would appear that there is.

Hi Jake, There hasn't been any issues with delay in the system in regards to emails that we have heard of as of yet. It is possible that the Communication settings for training emails had at one point briefly been set to be received on Saturday as well and then changed back, Users on this site have the ability to change these settings . At this time it does appear that Mon-Fri should be the only days employees are receiving emails. 4/25 appears to be the only time this happened as the week before when they were set up, this did not appear to be the case. What I will do is leave this ticket open on my end and if after this weekend it happens again, reply to this message letting us know.Best,

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com



Thank you Hannah.  I was the one that set up this account and assigned the trainings.  I will keep an eye on it this week.  With Monday not being received or
sent seemed a bit suspicious to me as well.  In the meantime I will be in touch next week and let you know the results of my finding.
 
Jake
 


 

Jacob N. Rashford, CISR Elite
Risk Management Support Representative
OneGroup
706 N. Clinton Street
Syracuse, NY 13204
P  315-413-4457
JRashford@onegroup.com
www.OneGroup.com


 


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Hannah,
 
Yesterday only one training email is showing as being sent to this client.  I have myself setup as an employee and I never received a reminder yesterday about
training.  I did check the email log in the client under Administration and that is where it is showing only one email was sent yesterday.  Nothing has changed, they are a M-F for the emails.  Please advise.
 
Jake
 


 

Jacob N. Rashford, CISR Elite
Risk Management Support Representative
OneGroup
706 N. Clinton Street
Syracuse, NY 13204
P  315-413-4457
JRashford@onegroup.com
www.OneGroup.com


 








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Hi Jake,Let me look into this for you. I will update you as soon as I have an answer.Talk soon

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com

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Hannah Shoemake (RMC Support)

Apr 30, 1:43 PM PDT

Hi Jake,
Let me look into this for you. I will update you as soon as I have an answer.

Talk soon

Hannah

Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com

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Asking Matt what might be causing this issue.

Hi Jake,I had spoke with one of our RMC developers and they stated that this could be an automailer issue which sometimes fixes itself eventually, but is also a more in depth problem that may take a bit of time to fix. I did check the system today and it appears that the emails are now being sent as they should. There could just be a bit of a lull when it comes to each employee receiving notifications. Again, this is more of an automailer issue which, appears to be a very sporadic occurrence. If this continues to happen please reopen this ticket and let me know. At this time there is not much that can be done since these emails (gmail and yahoo) are not being blocked, and do now appear to be receiving emails albeit possibly randomly timed.

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com



Hannah,
 
Last week you sent me to a link that I can’t go to because of our internet security.  I wanted to let you know that the training emails are definitely a day
off.  The attached was received on Saturday, nothing on Sunday and I would be willing to bet the farm if I had one that today there will be no training email either. 

 
Nothing has been changed in the client scheduling since we started this case.
 
Thanks,
 
Jake
 


 

Jacob N. Rashford, CISR Elite
Risk Management Support Representative
OneGroup
706 N. Clinton Street
Syracuse, NY 13204
P  315-413-4457
JRashford@onegroup.com
www.OneGroup.com


 








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and delete this email.  Any use, reliance upon, distribution or forwarding of this information without the sender's express permission is unauthorized and strictly prohibited.  In no event shall we accept any responsibility for the loss or misuse of information
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Hi Jake,There is not much that can be done with the emails being a day off. There are times the system becomes inundated with email requests but will send them out as soon as they are able to. I do understand that this can be a hassle when someone does not wish to receive an email on the weekend, so many times employers will change the date employees receive their notices to just one week day, such as Monday or Tuesday. This way the employee is certain to get the email but not on a random Saturday early morning. This should not be a continuous issue though and should go back to normal as soon as the load of emails being sent out goes down. Please let me know if there is anything else I can do to assist.Best,

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com



Hannah thank you.  It is not your fault I get that.  I think this issue needs to be escalated up to the next tier of support.  I get the answer provided but
it doesn’t resolve the problem. 
 


 

Jacob N. Rashford, CISR Elite
Risk Management Support Representative
OneGroup
706 N. Clinton Street
Syracuse, NY 13204
P  315-413-4457
JRashford@onegroup.com
www.OneGroup.com


 








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NOTICE:  This email may contain material that is confidential, privileged or exempt from disclosure under applicable law.  If you are not the intended recipient, including situations where this email was addressed to you in error, please notify the sender immediately
and delete this email.  Any use, reliance upon, distribution or forwarding of this information without the sender's express permission is unauthorized and strictly prohibited.  In no event shall we accept any responsibility for the loss or misuse of information
including confidential information which is sent to us or our affiliates by email.
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