Risk Management Platform Ideas

Please see the information given below. This client (Somerset) had an account which was cancelled back in 2018 with Liberty Mutual. They now are with USI, with a new company ID. Employees are still receiving notifications from the old company ID, though. Was able to receive an email from Toni Townley to confirm this email notification is indeed being sent. I was able to login as this account with the odl company ID and see the employee's training which is stating is overdue.
This company needs to only have notifications being sent from their current site with USI, not the account with Liberty Mutual which was closed in 2018.


Hello,
In December of 2018, we discontinued using the account associated with CompanyID 24896. In May of 2019 we began using CompanyID 299692.
I no longer have access to login as an Administrator for CompanyID 24896 and our employees are still getting Assigned Task emails for the discontinued account.
Will you please help me with deleting all incomplete assigned trainings for Company ID 24896?
Kind regards,
Toni Townley
HR Assistant
Somerset Pacific & CDI Group

Hi Toni,If you could give me the name of the company you no longer use the account for this would assist me. On my end I am unable to look up accounts based on their ID. Talk soon,

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com



Hi Hannah,
 
That’s a good question.  The emails would say Liberty Mutual Employees. The Assigned Trainings emails in my inbox looked like this:

 
Does that help?
 

Thank you,
 
Toni Townley
HR Assistant
Somerset Pacific, LLC

 









Hi Hannah,
 
The email below indicates the request has been updated. What does that mean?

 

Thank you,
 
Toni Townley
HR Assistant
Somerset Pacific, LLC

 







Hi Toni,I'm unsure what you are referring to with this. The request is still open. What will help more than this screenshot (which I appreciate you sending) is a forwarded email that was received by an employee. This way I can see exactly how the email looks and anything relevent in it, more so than the screenshot could give.Talk soon,

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com

Request #148110 "FW: Assigned Tasks" was closed and merged into this request. Last comment in request #148110:
Hi Hannah,
Below is one of the Assigned Tasks emails for the old CompanyID.
Thank you,
Toni Townley
HR Assistant
Somerset Pacific, LLC
From: rminfo@mail-app.lossfreerx.com [mailto:rminfo@mail-app.lossfreerx.com]
Sent: Monday, March 30, 2020 8:11 AM
To: Toni Townley toniT@somersetpacific.com
Subject: Assigned Tasks
Assigned Tasks
Dear Toni Townley,
The following tasks have been assigned to you.
Title
Type
Due Date
Bloodborne Pathogens
Online Training
09/28/2019
Your Employee Portal Login Information:
Username: ToniT@SomersetPacific.com
CompanyID: 248496
Password: Somerset01
Login to access your assigned tasks

Please contact KAREN GENA at .

Hi Toni!This email appears to be from last month (3/30), are there any more recent emails? Is it all employees from the old site that are being sent these or just a select few? Talk soon,

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com

Hi Toni!So after speaking with one of our client success managers we were able to see where the problem might be. I am putting in a ticket to our development team to look into fixing this for you.I will update you as soon as it gets taken care of.Talk soon,

Hannah
Succeed Management Solutions | software.support@succeedms.com | RMC Support: (503) 766-6063 | www.kpaonline.com