Client states that open incident alert is misleading and that the alert should encompass all sites when it is displayed in the primary site.
One of the notifications and alerts on the landing page can be a bit deceiving. If an admin user (with access to all sites) logs in, the system defaults to the corporate level site (which is ok). The problem is the notification for open incidents only applies to the “site” listed in the current site. That’s ok for companies with only one site. But clients that have a multitude of sites would have to toggle each subsite to get an accurate count of open incidents from the alerts. If the corporate site is listed as the current site, the open incidents alert should give a total count of open incidents across the entire organization. Many companies don’t file incidents under the “corporate level” site but rather under the subsites. Just a thought but maybe when the corporate level site is the current site, it would list a total open incidents count for the entire organization. And when the alert is clicked on, the incident list would have a column indicating the subsite for which the incident applies.
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